The point of sale (POS) represents a cash register connected to the Petrosoft Cloud with the integration hardware, like Direct Connect. The statuses listed in this section may appear for the users of the CStoreOffice® or Retail 360 subscription. The troubleshooting steps depend on the integration hardware, connection type, and the cash register brand and model.
If you use the Mako router to integrate the cash register in your location, please contact support of your equipment manufacturer to troubleshoot any network connectivity issues.
Where to view the POS connection status?
- Cash Register widget
- Connection Status widget
- CR Information in the Shift Reports
- Direct Connect Connection Monitoring Report, if the DC Box is used to integrate the POS
POS connection statuses
You can see the list of possible POS connection statuses below. Click the status to open the page where you can learn how to resolve this status and other relevant information.
- Acumera Communication Interruption
- Awaiting Installation
- Cash Register Communication Interruption
- Cash Register shared folders interruption
- Check Cash Register credentials
- Configuration mismatch
- Internet Communication Interruption
- Location offline for more than 30 days
- Service interruption
- Subscription Expired
The list of possible POS connection statuses in a specific location depends on the integration equipment and the cash register brand and model used in this location. You can see for which cash register brands and models the each POS status is possible in the table below.
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Status |
List of cash registers that may have this status |
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Gilbarco Passport only. |
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Only these Verifone models:
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