Cash Register Communication Interruption

This status arises in case of an interruption in connection to the cash register.

Which cash registers may encounter this issue?

This issue may occur with the following cash register brands and models:

• Gilbarco Passport
• ITL ClearVision
• Radiant
• SmartPOS
• Verifone
  • Ruby
  • Ruby / Sapphire
  • Ruby / Topaz
  • Ruby / Commander
• Wayne Nucleus NAXML_PDI

Severity

The period when the Issue status changes to the Offline status depends on the cash register brands and models.

Cash register	Status changes to red alert if this issue persists beyond...
Gilbarco Passport	24 hours
Other	48 hours

How to resolve this issue?

1. In the upper left corner, click the product logo to open the home page.
2. On the home page, hover the cursor over the red connection status icon and click Check Now.

   

   Result: if the issue persists, go to the next step.

2. In the location where your cash register is installed, find the DC Box and identify its model by these photos:
3. DC-420 or DC-430

   

4. DC-701

   

3. Follow the steps for your model in the table below.

DC-420

DC-420 replaces DC-401 device, offering the same features and functionality in a slightly different form factor. Setup, configuration and the user experience of both models is identical.

Follow these instructions:

• Check the Ethernet connection for DC-420.
• Check DC-420 Network Connection Settings.

DC-430

Follow the instructions for DC-420.

DC-701

Other models

The following models have reached their end-of-life status and are no longer supported.

• DC-101
• DC-301
• DC-501

Visit the Petrosoft marketplace to purchase newer models of Direct Connect (DC) Boxes.