Reboot DC-400 Series and Check Ethernet Connection

DC-401 device is no longer available for purchase. It has been replaced by DC-420, which offers the same features and functionality. Since both models are identical from the user experience and UI part, they will be collectively referred to as the DC-400 series.

To reboot the DC-420 and check the Ethernet connection, do the following:

1. Verify the power button lights up red on DC-420.
2. Yes, the power button lights up red. In this case, move to step 5.
3. No, the power button does not light up red. In this case, move to step 2.

2. Verify that the AC power adapter is plugged into the DC Box.

• Yes, the AC power adapter is plugged into the DC Box and power. In this case, move to step 4.
• No, the AC power adapter is not plugged into the DC Box or power. In this case, move to step 3.

3. Connect the DC Box to power using the AC power adapter.

4. Press the power button to power on the DC Box. Wait for 5 minutes. Is the location online?

• Yes, the location is online. In this case, move to step 9.
• No, the location is still offline. In this case, move to step 5.

5. Verify the indicator lights are on for the Ethernet port (WAN).

• Yes, the WAN indicator light is blinking green. In this case, move to step 7.
• No, there is no WAN indicator lights. In this case, move to step 6.

6. Verify the Ethernet cable is correctly plugged into the DC Box and to the main router.

• Yes, the Ethernet cable is plugged in correctly. In this case, move to step 7.
• No, the Ethernet cable is not plugged in. In this case, move to step 10.

7. Pull the AC power cable out of the DC Box. Wait for 10 seconds.
8. Plug the AC power cable back into the DC Box. Press the power button to power on the DC Box. Wait for 5 minutes.

   Is the location online?

• Yes, the location is online. In this case, move to step 9.
• No, the location still offline. In this case, move to step 10.

9. In CStoreOffice®, re-pull shift reports. On the CStoreOffice® home page, click the location name under Shift Reports to open the Shift Report form. Next to Pending Shifts, click Receive Shifts.

   Are the shift reports pulled into CStoreOffice®?

• Yes, the shift reports are pulled to CStoreOffice®. The DC-420 troubleshooting is complete.
• No, the shift reports are not displayed. In this case, move to step 10.

10. Move to the Check DC-420 Network Connection Settings instructions.