This status is possible only if you use the Acumera router to integrate the Gilbarco Passport cash register in your location. This issue occurs in case of an interruption to the connection with the Acumera router.
Severity
The status changes from orange warning to red alert if the issue persists for 13 days and more.
How to resolve this issue?
The Acumera routers are third-party hardware. Please, contact support of the equipment manufacturer to troubleshoot the connection issues.
Once you restore the connection locally, follow these steps:
- In the upper left corner, click the product logo to open the home page.
- Hover the cursor over the red connection status icon and click Check Now to reset the status.
