Subscription Expired

This issue occurs when the CStoreOffice® or Retail 360 subscription has expired.

Which cash registers may encounter this issue?

• Bulloch
  • BT9000
  • BT9000(PC)
  • Esso
  • Touch
• Comdata
• Cash registers integrated with Conexxus 3.x
• Gilbarco Passport
• ITL ClearVision
• Radiant
• SmartPOS
• Verifone
  • Ruby / Sapphire
  • Ruby / Topaz
  • Ruby / Commander
  • Ruby
• Wayne Nucleus NAXML_PDI

Severity

The status in the location with the expired subscription is Issue until the subscription is renewed.

How to resolve this issue?

To renew the subscription on your own:

1. Sign in to Petrosoft Marketplace.
2. Add a subscription to the cart.
3. Select the required number of licenses and proceed to checkout.
4. Fill in the requested details, select a payment method, and place the order.
5. Once the purchase is complete, a new subscription with the purchased number of licenses will appear in Requires your Attention list on the Petrosoft Customer Portal home page.
6. Click Assign next to the subscription and choose the locations (business units) to assign the purchased licenses to.

Expired subscriptions cannot be extended. They simply disappear from the list, and the locations to which they were assigned will be displayed as unlicensed.
To get the business unit working again, apply the new license using the procedure described above.

If you encounter problems with renewing expired subscription on your own, contact Support.