This status occurs if the system has never received a status from the POS in your location.
Which cash registers may encounter this issue?
This issue may occur with the following cash register brands and models:
- Bulloch
- BT9000
- BT9000(PC)
- Esso
- Touch
- Gilbarco Passport
- ITL ClearVision
- Radiant
- SmartPOS
- Verifone
- Ruby
- Ruby / Sapphire
- Ruby / Topaz
- Ruby / Commander
- Wayne Nucleus NAXML_PDI
Severity
The status changes from orange warning to red alert if the issue persists for 21 days and more.
How to resolve this issue?
If you are going to install SmartPOS in your location, follow Getting started with SmartPOS for the instructions.
If you are going to integrate the cash register with any equipment but the DC Box, submit a ticket or contact Support. If you are going to use the DC Box for integration of the cash register in your location, follow these steps:
- If you have not purchased the DC Box yet, visit Petrosoft Marketplace to purchase it.
- If you have already got the DC Box in your location, identify its model by the photos below:
- DC-420 or DC-430
- DC-701
- Follow the steps for your model below.
DC-420
DC-420 replaces DC-401 device, offering the same features and functionality in a slightly different form factor. Setup, configuration and the user experience of both models is identical.
Watch the DC-400 Series Activation video for the instructions on how to install and activate DC-420.
DC-430
Follow the instructions for DC-420.
DC-701
Follow the instructions in Activating DC Box 700 series via Retail 360 Mobile.
Other models
The following models have reached their end-of-life status and are no longer supported.
- DC-101
- DC-301
- DC-501
Visit the Petrosoft marketplace to purchase newer models of Direct Connect (DC) Boxes.
