Getting started with SmartPOS

Please read the following instructions before unpacking SmartPOS:

Avoid exposing SmartPOS to rain, moisture, and sunlight.
To clean the touchscreens of SmartPOS:
Shut down SmartPOS and unplug the power cord.
Spray a non-solvent cleaning solution onto a rag and clean the screen gently.
Do not remove the cover of SmartPOS and attempt to service it yourself.
Store SmartPOS in a room with a temperature ranging from of -4° to 140° F (-20° to 60° C).

What's inside your SmartPOS bundle?

The SmartPOS bundle includes the following items:

SmartPOS box:
Dual-screen SmartPOS
Power cord
Cash drawer box:
Cash drawer
RJ11 cable
Receipt printer box:
Receipt printer
Power cable
USB cable
Receipt tape roll
Barcode scanner box:
Barcode scanner
Barcode scanner base
USB cable
Additional items:
10 ft Ethernet cable
SmartPOS Quick Start Guide
Barcode scanner programming guide

You can purchase equipment compatible with SmartPOS at the Petrosoft Marketplace.

Installing SmartPOS

We strongly suggest using a surge protector for all power connections to ensure longevity of your equipment.  OPERATING SMARTPOS WITHOUT A SURGE PROTECTOR VOIDS THE WARRANTY.

Choose a convenient spot.
Please adhere to the installation sequence specified on this page.
First, unpack the cash drawer and place it in the spot where you will use SmartPOS for sales.
The picture above shows the example of how to arrange the equipment upon completion of the installation.
Cash drawer and receipt printer.
Find the RJ11 cable included with the cash drawer.
Insert one end of the RJ11 cable into the port on the bottom of the cash drawer.
Unpack the receipt printer and place it beside the cash drawer.
Insert the other end of the RJ11 cable into the port on the back of the receipt printer.
Receipt printer and SmartPOS.
Find the USB cable included with the receipt printer.
Insert one end of the USB cable into any USB port on the bottom of SmartPOS.
Insert the other end of the USB cable into USB port on the back of the receipt printer.
Find the power cable included with the receipt printer.
Plug the receipt printer into a surge protector.
Barcode scanner and SmartPOS.
Unpack the barcode scanner box.
Attach the barcode scanner to the barcode scanner base.
Insert one end of the USB cable into USB port of the base.
Insert the other end of the USB cable into USB port on the bottom of SmartPOS.
Connect SmartPOS to the internet.

SmartPOS Ultra offers Wi-Fi connectivity for more flexible internet setup. If you prefer a wireless connection, skip plugging in the Ethernet cable and set up the Wi-Fi network after powering on your device (see Step 6).
A wired Ethernet connection is recommended for optimal stability if both options are available.

To use Ethernet connection:
Locate a router or network switch connected to the internet in your location, preferably close to the SmartPOS device.
Insert one end of the Ethernet cable into an available port on the internet router or network switch.
Insert the other end of the Ethernet cable into the network port on the bottom of the SmartPOS device.
Turn SmartPOS on.
Ensure SmartPOS is plugged into the surge protector (see Step 1) and has an internet connection (see Step 5).
Press the power button on the SmartPOS device.

SmartPOS may automatically download and install updates when you start it up. This process typically takes a few minutes, but the exact time will depend on your internet speed.
After successfully installing the updates, your SmartPOS will automatically restart. This is normal behavior and ensures the update takes effect.

To complete the setup process, follow these steps after the initial SmartPOS screen appears:

Set up the network connection.
This option is available for Wi-Fi connections or if you are having trouble connecting SmartPOS to the internet.
Activate your SmartPOS.
See Navigating SmartPOS to learn the navigation essentials and routine operations.