Petrosoft presents an AI-powered chatbot to assist you whether you have a question or are stuck on a problem. You can call AI assistant at any moment by:
- Enter your question in the search field located in the product header:
- Clicking feedback icon in the top-right corner:
- Clicking the How can we help you? floating widget:
Resolving your issue with chatbot
Our online documentation and Knowledge Base offer a wealth of resources, including answers to frequently asked questions, detailed instructions, and troubleshooting guides. Petrosoft AI assistant speaks multiple languages and can gather details about your issue to provide you with the latest information. We highly recommend trying it before seeking other solutions.
You can help us improve the AI assistant by providing feedback on the answers. Click the thumbs up icon (if the answer was helpful) or thumbs down icon (if you're not satisfied) below the AI assistant's answer. If you choose thumbs down, a support ticket will be automatically opened based on your chat history, and a live person will join the chat to assist you.
When asking a question or describing the problem, be as precise as possible. The more information you provide, the better AI assistant can address your needs.
If your problem is resolved, end the chat session by clicking I solved my issue button in the top area of the AI assistant chat session.
Talking to a live agent
Struggling with a complex issue? Our AI assistant can help get you started, but if you need further assistance, you can easily transfer the chat to a live representative:
- Ask the AI assistant to connect you with a live person in your language. Simply type "get me a live person", "call an agent", "quiero hablar con una persona," and the like and wait for a live person to join the chat.
- Click Talk to an Agent button in the top area of the AI assistant chat session.
If there is a high volume of requests, connecting with a live specialist may take some time. To avoid waiting, you can add more details to the support ticket automatically created from your chat history. Our Support Team will do its best to resolve the problem and will reply to you as soon as they have an answer.
Creating a support ticket
To better assist you, the AI assistant starts collecting information for a support case as you chat. This helps us find the right answer quickly or automatically create a support request based on your conversation history if you cannot resolve the problem or the live specialist is unavailable to assist you.
The support ticket is automatically created when you click the thumbs down icon below the AI assistant answer. You can skip waiting for a live person to assist you in the chat at any time and simply add extra details to the ticket. The Support Team will do its best to resolve the problem and will reply to you as soon as they have an answer.
Alternatively, you can manually create a support ticket by clicking the Create ticket button in the top area of the AI assistant chat session.
Fill in all required fields in the ticket creation form that opens in the sidebar and click Create ticket button.
- Location: select the site (location / station) where you encounter the problem.
- Priority: tell us how urgent your issue is.
- Product: select the product, service, app, or device which has an issue.
- Comment: provide as many details on the issue as possible.Use the Attach file link to include screenshots, documents, archives, or other relevant information in your ticket. This can help us understand your issue better.
- If you are suggesting a new feature or improvement rather than reporting a problem, turn on Change request.
