Generally, to process an order at QwickServe Order Manager, you need to perform three simple steps:
- Monitor new orders.
Do not start preparing the order until it is paid!
For more information, see Monitoring New Orders. - Once the order is paid, start preparing it.
For more information, see Accepting the Order. - Complete the order.
Remember about notifying the customer about age-restricted items, if any, and about the readiness time.
For more information see Completing the Order.
IMPORTANT! Make sure you complete all processed orders on the QwickServe Order Manager. Incomplete orders are accumulated in the queue which overloads the device memory what, in turn, may cause device failure. Learn how to troubleshoot a long queue of unprocessed orders.
A complete list of all actions you may perform with the orders at the QwickServe Order Manager is presented below:
- View Orders' Statuses
- Accept the Order
- Complete the Order
- Cancel the Order
- View Orders History
- Print Orders
- Refund the Order
- Close the Shift
- Send the Quick Messages
- Monitor the Synchronization Status
- Change the User
- Switch to the Administrator's Interface
