Refunding the Order

Online orders paid with Braintree can be refunded from the QwickServe device.

Please note that if an order is paid with the cash register, it can be refunded only from the cash register and the Refund button is not displayed for such orders on the QwickServe device.

You need to make a refund on both QwickServe Order Manager and a cash register.

• How to make a refund at QwickServe Order Manager
• How to make a refund at cash register (Verifone Commander)

Making Refund at QwickServe Order Manager

You can make a refund of the customer order on QwickServe Order Manager at any stage after the payment.

You cannot perform partial refund. Therefore, if the customer asks for a partial refund, you will need to refund the whole transaction and to ask the customer to create a new order without the unwanted items.

Once the order is paid, the Refund button is displayed automatically at the bottom.

To make a refund for the paid order at QwickServe Order Manager:

1. In the Pending or History list, find your order and tap it to open it.
2. At the bottom left of the order, tap Refund.
3. In the Refund Order? window, tap YES.

   

4. In the refunding window, confirm the refund:
1. Select your user.
2. Enter your PIN.

   
   

Result: The order is refunded. The REFUNDED status is displayed at the left bottom of the order.

Making Refund at Cash Register (Verifone Commander)

To make a refund in the Verifone Commander cash register:

1. Print the transaction you need to refund.
1. Press Reprint.
2. Select the transaction you need to print.
3. Press Reprint again.
2. Press Refund.
3. Re-scan the items to be refunded into the basket.
4. Compare the total refund amount with the total amount from the printed ticket. They should be equal.
5. Press Total.
6. Press Cash.
7. Wait until the Refund ticket is printed.

You cannot perform partial refund. Therefore, if the customer asks for a partial refund, you will need to refund the whole order and to ask the customer to create a new order without the unwanted items.