To maintain data security and modernize the user experience, we are officially announcing the retirement of our legacy inventory management software and legacy barcode scan devices. The following products will no longer be supported after May 1, 2026:
To ensure uninterrupted service and access to the latest features of CStoreOffice®, migrate to Retail 360 Mobile, our flagship mobile store management and inventory solution, prior to the shutdown date.
Impact on Your Operations
Review the details below to understand how this transition impacts the specific tools you use in your daily operations:
- CipherLab 9700 Barcode Scanner: Complete Shutdown
After May 1, 2026, these devices will lose all connectivity to our servers and will be unable to sync data. - CStoreOffice® Mobile App: End of Support
The app will continue to work, but it will no longer receive updates. This means there will be no further security patches, bug fixes, or new features. While CStoreOffice® Mobile App may still open, we cannot guarantee its stability or its ability to function on newer mobile operating systems after this date.
Why This Change is Necessary
We are upgrading our global infrastructure to meet the highest international security standards, including ISO/IEC 27001:2022 compliance. These upgrades include:
- Enhanced data encryption: To protect your sensitive business data, we are disabling unencrypted HTTP connection in all our products. All communication between mobile devices and Petrosoft servers must now use HTTPS with TLS encryption.
- Hardware limitations: Legacy Windows-based handheld devices do not support modern security protocols and cannot be upgraded to meet these new encrypted communication requirements.
- Advanced authentication: We are transitioning to a more secure, unified login system that is incompatible with legacy software versions.
Retail 360 Mobile is the modern successor to Petrosoft legacy inventory tools. Introduced in 2024, the application was designed to replace earlier handheld and desktop-based inventory solutions with a universal, cloud-connected platform.
Built for modern iOS and Android devices, Retail 360 Mobile provides a faster, more secure, and more reliable way to centrally access and manage your Price Book, inventory data, POS systems, price poles, and other store devices from anywhere. It enables retailers to maintain accurate stock levels, keep pricing up to date, and improve operational efficiency across a single store or an entire network of stores.
Migrating to Retail 360 Mobile
To avoid any disruption to your inventory workflows, please complete the following steps before May 1, 2026:
- Audit your devices: Identify any staff members still using the legacy CStoreOffice® Mobile App app or older Windows-based handheld scanners.
- Download Retail 360 Mobile: Available now on the Apple App Store and Google Play Store.
- Familiarize yourself with the product features: Visit the Petrosoft University Portal for the list of Retail 360 Mobile features and step-by-step instructions.
We are committed to making the transition as smooth as possible for your business. For additional information or assistance with the migration, please contact our support team.
Frequently Asked Questions
To make the transition as smooth as possible, we have addressed the most common questions regarding the move to Retail 360 Mobile.
What devices can I use with Retail 360 Mobile?
Retail 360 Mobile is designed to run on both standard mobile devices and specialized handhelds:
- iPhone/iPad (iOS version 13.0 or later)
- Android smartphones/tablets
- Handheld barcode scanners:
- CipherLab RS35
- CipherLab RS36
- CipherLab RS51
How do I learn how to use Retail 360 Mobile?
We offer free training sessions every month to help you and your team get up to speed with Retail 360 Mobile. These sessions cover everything from basic navigation to advanced inventory management.
Will I lose my inventory data when I switch?
No. All your back-office data, price book information, and inventory records are stored in the cloud and will remain intact. The migration only changes the mobile interface you use to manage that data.
Will migration affect my daily tasks?
We want to ensure that your daily routines remain uninterrupted. Retail 360 Mobile is designed to handle every task currently performed on your legacy handhelds, but with improved speed, better accuracy, and a more user-friendly interface.
- Inventory: Perform full physical and cycle counts with faster data syncing to the back office.
- Price book: Scan items to check prices, edit details, and manage your price book directly.
- Receiving & invoices: Process deliveries and scan invoices instantly to keep your inventory levels accurate.
- Shelf tags: Quickly identify and queue shelf labels for printing whenever you find a price discrepancy or damaged tag.
- Promotions: Instantly verify active promotions at the shelf to ensure your store is always ready for customers.
Can I keep using my CipherLab 9700 until the very last day?
While you can use the device until May 1, 2026, we strongly advise against waiting. After that date, the device will lose all connectivity and will stop working immediately. Migrating early ensures you have time to troubleshoot any new hardware and train your staff.
Thank you for being a valued Petrosoft partner as we continue to improve the security and performance of our services.
