What's New in SmartPOS: Release 3.16

New! Self-checkout mode for SmartPOS allows customers in your location to pay for items cashlessly without the help of staffed checkout.

UI changes:

• New Allow Self-Checkout sale checkbox for the department setup form defines if items from the department are available for the customers in the self-checkout mode.

  

  By default, the Allow Self-Checkout sale checkbox is deselected for existing departments.

  See Departments for information on how to manage departments in SmartPOS.

• User Self Checkout is a new default system user designed to switch SmartPOS to the self-checkout mode.

  

  To use SmartPOS in the self-checkout mode in your location, activate SmartPOS and connect it to the Petrosoft Cloud. See Getting Started for information on how to activate SmartPOS and connect it to the Petrosoft Cloud.

  See Self-Checkout Mode before switching SmartPOS to the self-check mode.

  The Item Void permission for user Self Checkout defines if the customers can void items in the cart without the confirmation of the location's personnel.

  

  By default, the Item Void permission is deselected for user Self Checkout.

• New Allow Self-Checkout Exit permission defines if a clocked-in user can close the self-checkout mode for SmartPOS.

  

  See User Role and Permissions for details on the permissions in SmartPOS.

• The customers can add items by using the barcode scanner.

  

• The customers can search for an item manually and add the found item to the cart.

  

  There are the following options for manual search:

• Alphabetically.
• By categories.
• By item name or barcode.

• The customers can void an item in the cart or the entire cart after or without the location's personnel confirmation.

By default, the Item Void permission is deselected for user Self Checkout to prevent the customers from voiding any items in the cart without the personnel's confirmation. You can grant this permission to user Self Checkout to allow the customers to void items in the cart without the confirmation.

See Customer operations in the self-checkout mode for details on the operations the customers can perform in the self-checkout mode.

• If a customer has an age-restricted item in the cart, a clocked-in SmartPOS user must confirm the age of the customer by entering his or her user password.

  

• If the Item Void permission remains deselected for user Self Checkout, a clocked-in SmartPOS user must confirm void for items by entering his or her user password when the customers attempt to void items in the cart.

  

• Before making a payment, a customer can enter the phone number to get a discount if he or she joined the loyalty program for your location.

  

New! With QwickServe and SmartPOS integration, the customers can order food and pay for ordered food in SmartPOS operating in the self-checkout mode.

UI changes:

• The customers can add food orders to the cart.

  

  Customers can scan food order receipts printed by the QwickServe unit to add food orders to the cart in SmartPOS.

• The customers can order food.

  

See Customer operations in the self-checkout mode for details on the operations the customers can perform in the self-checkout mode.

New! The SmartPOS unit makes a pee-pee sound if a customer requests assistance in the self-checkout mode notifying the location's personnel that the customer requested assistance.

• The customers can tap Assistance while searching for an item manually to request assistance.

  

• The customers can tap Ask for Assistance on the cart screen to request assistance.

  

New! Images for departments uploaded in CStoreOffice® or Retail 360 appear for the item categories in the self-checkout mode.

You can upload the department image in CStoreOffice® or Retail 360. This image appears for the respective category on the Categories tab on the manual search screen.

See CR Departments for information on how to manage CR departments in CStoreOffice® and Retail 360.

New! The images uploaded for the customer display of SmartPOS will appear to the customers in the self-checkout mode.

The full-screen customer display images appear on the following screens in self-checkout mode:

• In the right part of the screen after entering the self-checkout mode or to a new customer once the previous customer finishes shopping.

  

• Once the customer completes the payment.

  

  See Manage Images for SmartPOS with Retail360 App for information on how to manage the customer display images for SmartPOS.

New! The images uploaded for promotions in CStoreOffice® or Retail 360 will appear in SmartPOS operating in the self-checkout mode.

Up to three promotion images appear in the left part of the screen. If you have more than three promotions with the uploaded images, SmartPOS selects the images to appear randomly. The promotion images will appear on the following screens:

• Manual item search screen.

  

• Cart screen.

  

  See Editing Promotion for information on how to upload the image of an existing promotion.