CStoreOffice® Support & Learning

Setting Up Item Cost

In CStoreOffice®, the system takes the item cost according to the following cost priorities:

  1. Promotion Cost. The item's promotion cost is a temporary item cost which is set for a certain period.
    The item's promotion cost is taken as the item's actual cost and also considered as the item's negotiated cost in case at least one of the following conditions is met:
  • An item participates in active promotion for which the promotion unit cost is set up.
  • The promotion unit cost is defined for the item globally regardless of active promotions.
  • For more information on how to enter the item's cost manually, see Setting Up the Promotion Cost.

  1. Negotiated Cost. The item's negotiated cost is taken from the vendor's invoice automatically. It can be also entered manually in the Vendor Cost Wizard. This is the cost which is agreed with the vendor, and therefore is called Negotiated Cost.
    The negotiated cost is taken as the item's actual cost under the following conditions:
  • The negotiated cost is taken from the vendor's invoice successfully or configured manually for the item.
  • There were item purchases during the PLU Batch Cache Alive period. The period length is configured in the account settings by the system administrator.
  • An item has no promotion cost configured at the current date.
  • For more information on how to enter the item's cost manually, see Setting Up the Item's Negotiated Cost.

  1. Unit Cost. The item's unit cost configured in the item setup form.
    The unit cost is taken as the item's actual cost under the following conditions:
  • An item has no promotion cost configured at the current date.
  • An item has no negotiated cost taken from the vendor's invoice or configured manually at the current date.
  • For more information about where to view and set up the item's unit cost, see Purchases.

For monitoring the accuracy of item costs, you can use the Cost Exceptions report, which displays the cost exceptions each time the item's cost came from the invoice is different from the item's negotiated cost, including a promotion cost, if any.

Setting Up the Promotion Cost

Promotion cost can be configured for an item in the following ways:

Configuring Promotion Cost at the Global Level

You can configure the item's promotion cost globally. This promotion cost will be applied to the item regardless of active promotions in which this item participates.

To configure the item's promotion cost at the global level, follow these steps:

  1. Disable the promotions for promotion cost management.
  2. Set the item's promotion cost and its activity period in PIM.
  3. Review and accept the changes in CStoreOffice®.
  4. Check the new promotion cost value is applied.

1. Disable the promotions for promotion cost management

The system role is required to disable the promotions for promotion cost management. Submit a ticket or contact Support to disable the promotions for promotion cost management. Once you receive the confirmation, go to the next step.

2. Set the item's promotion cost and its activity period in PIM

  1. From PIM main page, go to Product Catalog > Items.
  2. Select the item for which you want to set up the promotion cost and click Edit.
  3. In the Item Attributes form, click Costs (Global).
  4. In the list of available vendors, select the item's vendor for which you want to set up the promotion cost.
  5. In the Costs of vendor section, select the location for which you want to set up the promotion cost.


    Result: The right menu with cost settings opens.

  6. In the right menu > Promotion Unit Cost section:
  7. In the Value field, enter the promotion cost value.
  8. In the Value field, enter the promotion cost value.
  9. In the End Date field, enter the date at which the new promotion cost must be ended.

    Result: The right menu with cost settings opens.

  10. At the top right of the menu, click Done.
  11. Send the promotion cost updates to the locations using the Outgoing report. For more information, see Outgoing.

3. Review and accept the changes in CStoreOffice®

Review and accept the changes if they are not accepted automatically in CStoreOffice®. For more information, see Reviewing and Accepting Changes and Accepting Item Changes from PIM Automatically.

4. Check the new promotion cost to be applied

  • From the CStoreOffice® main page, go to Price Book > Items.
  • Select the item for which the new promotion cost has been accepted.
  • Go to the Item Setup form > Cost section and check the Promotion Unit Cost and For the Period values.

    For more information, see Cost Section.

For configuring and sending new promotion cost values to PIM in bulk, use the Export Items Retails to PIM feature of the Import Tool product.