FAQs: Cash Reconciliation

Problem: The Cash button was mistakenly pressed by a cashier instead of Credit button. As a result, the transaction was doubled and duplicated in the Daily Data form.

Troubleshooting: To remove mistakenly doubled transaction:

1. Undo the shift with doubled transaction. For more information, see Undoing Incorrectly Accepted Shifts.
2. In the Department Sales section, find the data with duplicate transaction and adjust it. For more information, see Editing the Department Sales Data.
3. Accept the shift with adjusted data. For more information, see Reviewing and Accepting Shifts.

For more information, on how to work with the Daily Data form, see Daily Data.

Problem: The method of payment received from the cash register was recognized wrongly in CStoreOffice® and displayed as another MOP in the Cash Reconciliation page.

Troubleshooting: Make sure you have configured in CStoreOffice® all method of payments you use at the cash register. If some MOPs are not configured in CStoreOffice®, they may not be recognized properly by CStoreOffice®.

For more information, see Adding a Custom MOP.

Description: Daily Data values are not editable in the Cash Reconciliation form

Troubleshooting: Make sure the reconciling shifts by pay points mode is not enabled for this location (station).

If the shifts are reconciled by pay points and there was no pay points data, the Daily Data values cannot be edited in the Cash Reconciliation form.

To check, if the reconciling shifts by pay points mode is enabled:

1. From the CStoreOffice® home page, go to Data Entry > Dashboard > Station Options > Cash Register.
2. Switch to the Advanced settings view.
3. In the CR Settings section, check the Pay points for cash reconciliation option. If it is selected, clear it and at the top right of the Cash Register form, click Save.

For more information about reconciling shifts by pay points, see Cash Reconciliation by Pay Points.

Description: Some data is missing in the Cash Reconciliation form for the expense invoices scanned via Docs Scanner.

Troubleshooting: The Cash Reconciliation form > Expenses row includes only cash expenses. If you have scanned the expense invoice with both credit and cash data, please note that only cash data will be displayed in the Cash Reconciliation form and there will be a difference in the amount of expenses in the Docs Scanner and Cash Reconciliation forms.

For more information, see Daily Data Information.

Cash paid-out transactions reduce the cash in the register. CStoreOffice totals all cash out situations and subtracts this from the total cash in to calculate the total cash expected at the end of the shift. This helps reconcile the cash on hand accurately.

CStoreOffice totals all cash out situations and subtracts total cash out from total cash in to calculate total cash expected at the end of a shift. Verify this total cash assuming perfect counting and no mistakes. You can edit this information on the cash reconciliation page in step four.

Check the percentage of total sales that were cash to understand cash volume. For coupons, verify the coupon count and value, ensuring coupons used at the POS are correctly recorded. Always enter coupon amounts before applying house accounts.

For house accounts, subtract coupon value first, then apply the remaining balance to the house account method of payment assigned to the customer. For food stamps, verify the transaction amount is zero to avoid report errors. Finally, check for ATM transactions if applicable to your location.