The Review Management module enables Loss Prevention managers to review high-risk Point of Sale (POS) transactions, record investigation results, track reviewer activity, and analyze risk patterns across locations and employees.
High-risk events tracked in the system include:
- Voids
- Refunds
- No Sales
- Age-Restricted Sales
Full review history (timestamp, reviewer, status change, and comments) is recorded in the system audit log.
Roles and permissions
Access to Review Management features is controlled per-user in role-based permissions using the LPA Review Management rule.
Review management access is enabled by default for the Manager role. Managers can update review statuses, enter comments, view status history, monitor review metrics, and apply review-specific filters.
Access to this feature for all other roles and must be explicitly enabled by an administrator.
