In some cases, you may encounter problems with cash reconciliation.
Use the list of Possible Cash Reconciliation Issues below, to find your issue and learn how to fix it.
Possible Cash Reconciliation Issues
How to remove mistakenly doubled transaction from the Daily Data section > Total Sales subsection?
Problem: The Cash button was mistakenly pressed by a cashier instead of Credit button. As a result, the transaction was doubled and duplicated in the Daily Data form.
Troubleshooting: To remove mistakenly doubled transaction:
- Undo the shift with doubled transaction. For more information, see Undoing Incorrectly Accepted Shifts.
- In the Department Sales section, find the data with duplicate transaction and adjust it. For more information, see Editing the Department Sales Data.
- Accept the shift with adjusted data. For more information, see Reviewing and Accepting Shifts.
For more information, on how to work with the Daily Data form, see Daily Data.
MOP from the cash register is recognized wrongly in the Cash Reconciliation page.
Problem: The method of payment received from the cash register was recognized wrongly in CStoreOffice® and displayed as another MOP in the Cash Reconciliation page.
Troubleshooting: Make sure you have configured in CStoreOffice® all method of payments you use at the cash register. If some MOPs are not configured in CStoreOffice®, they may not be recognized properly by CStoreOffice®.
For more information, see Adding a Custom MOP.
Why are the Daily Data values not edited in the Cash Reconciliation form?
Description: Daily Data values are not editable in the Cash Reconciliation form
Troubleshooting: Make sure the reconciling shifts by pay points mode is not enabled for this location (station).
If the shifts are reconciled by pay points and there was no pay points data, the Daily Data values cannot be edited in the Cash Reconciliation form.
To check, if the reconciling shifts by pay points mode is enabled:
- From the CStoreOffice® home page, go to Data Entry > Dashboard > Station Options > Cash Register.
- Switch to the Advanced settings view.
- In the CR Settings section, check the Pay points for cash reconciliation option. If it is selected, clear it and at the top right of the Cash Register form, click Save.
For more information about reconciling shifts by pay points, see Cash Reconciliation by Pay Points.
Expense Invoices scanned via Docs Scanner are not displayed in the Cash Reconciliation form
Description: Some data is missing in the Cash Reconciliation form for the expense invoices scanned via Docs Scanner.
Troubleshooting: The Cash Reconciliation form > Expenses row includes only cash expenses. If you have scanned the expense invoice with both credit and cash data, please note that only cash data will be displayed in the Cash Reconciliation form and there will be a difference in the amount of expenses in the Docs Scanner and Cash Reconciliation forms.
For more information, see Daily Data Information.
