Troubleshooting

Issue	Solution
Location is not shown in the locations list in QwickServe Mobile.	Refer to Configure Location Settings. Check if the following location settings are configured: The location is configured with a name and logo. The location settings are saved.
A location is shown, but I cannot place an order, the application says “Location is offline”.	Such message may appear in several cases: The location is not configured with the work schedule. The current time is not inside the work schedule intervals, in this case, it is the correct behavior. A connection from Cloud to QwickServe Order Manager is missing and the system cannot deliver an order to the location QwickServe Order Manager. Do the following: Check the location internet connection. Check if DC BOX is powered on and works correctly. Check if QwickServe Order Manager is online and operating.
Only the Pay at register option is available at checkout.	Check if your account is linked with Braintree or Square and the Connected with Braintree or Connected with Square state is displayed instead of the Connect with Braintree or Connect with Square button. For more details, see Enabling Online Payments.

Issue

Solution

Location is not shown in the locations list in QwickServe Mobile.

Refer to Configure Location Settings. Check if the following location settings are configured:

The location is configured with a name and logo.
The location settings are saved.

A location is shown, but I cannot place an order, the application says “Location is offline”.

Such message may appear in several cases:

The location is not configured with the work schedule.
The current time is not inside the work schedule intervals, in this case, it is the correct behavior.
A connection from Cloud to QwickServe Order Manager is missing and the system cannot deliver an order to the location QwickServe Order Manager. Do the following:
1. Check the location internet connection.
2. Check if DC BOX is powered on and works correctly.
3. Check if QwickServe Order Manager is online and operating.

Only the Pay at register option is available at checkout.

Check if your account is linked with Braintree or Square and the Connected with Braintree or Connected with Square state is displayed instead of the Connect with Braintree or Connect with Square button.
For more details, see Enabling Online Payments.