PJRs are absent

This issue occurs when the PJR files from the cash register in the location have not been received in CStoreOffice®.

Severity

The status changes from orange warning to red alert if the PJR files are absent for more than 24 hours.

How to resolve this issue?

If there is an issue with the POS, resolve this issue first as any issue with the POS connection interrupts sending the PJR files from the cash register. See POS for information on how to resolve the POS connection statuses.

1. Make sure the PJR files are enabled for your cash register following the instructions in Enabling PJR Files.
2. Click the product logo in the upper left part of the page to open the home page.
3. On the home page, hover the cursor over the red connection status icon and click Check Now.