At the Enter write-off step, you should enter any store shrinkage, spoilage or store use that a vendor will not take back.
All items whose details you enter must have a UPC code.
To enter a write-off to the system, in the Write-Off Entry form:
- Select the day and the shift, if any.
- In the Enter By list, select Enter UPC / PLU.
- In the UPC/PLU list, enter the item UPC and then click any empty space on the form.
Result: The following item's settings fields are automatically populated by the system:
- Category
- Unit Retail
- In the Reason list, select the reason for adding the item to the write-offs.
- In the QTY field, enter the item's quantity.
Result: The Total Retail Value is calculated automatically. - In the Time field, enter the exact time of the entry. It is necessary for accurate real time write-off calculation.
The time of the invoice influence the real time inventory. Make sure you enter the invoice time value accurately. You can enter the exact time only if the Use real-time inventory option is enabled for the location. For details, see
- Click the enter button.
- At the top right of the form, click Save.
Write-off images
The Image field provides a visual evidence of the write-off (when available), such as a photo of a broken bottle, an expired food label, or similar cases.
For optimal performance, thumbnails are loaded in batches after the form page loads. If a thumbnail does not appear immediately, please allow a few seconds for it to load.
Clicking the thumbnail in that field opens a full-size image preview.
Currently, write-off images are view-only and cannot be added or updated. Photos can only be uploaded through the Retail 360 Mobile app.
This option is permission-based. Before entering the store spoilage, make sure the Allow users to set up Write-Offs permission is granted to your user in CStoreOffice®. Otherwise, the Write-Offs form is available only in the view mode. For details, see Granting Role Permissions to Roles and Users.
