Refund

To refund a transaction:

1. On the History tab, select the transaction you are going to refund.
2. Press Refund.

To be able to select items to refund manually without selecting the transaction, the corresponding permission should be turned on at User Role and Permissions.

3. Scan the item.

It is possible to enable refund of PLU items without scanning at User Role and Permissions.

4. (Optional) To refund several similar items, enter the number of items and press a/for.
5. Enter the amount and choose the necessary MOP.

Refund operation can be limited to a certain number of days. You won't be able to refund the overdue transaction.
To view or edit this limit, go to Settings > POS Settings > Cash Settings.

The number of uncompleted refunds for the pump is displayed at the bottom left corner of the pump.

This feature is permission-based. For more information, seeUser Role and Permissions.

Mind the following:

• If you are trying to refund an item which is a part of a price modified promotion, a modified price is returned.
  If the item was sold as a part of a regular transaction, the regular price is returned correspondingly.
• If an item for which you perform refund has child items, when you scan such item, SmartPOS displays the list of child items linked to the scanned item. Choose the item for which you want to perform refund from the list.

Child items are displayed if the Display parent-child items option is enabled in the POS > Cash Settings view. For details, see Cash Settings.