Troubleshooting Possible Report's Issues
In some cases, you may encounter problems with the Item Sales by Tags report.
Use the list of Possible Issues with the Item Sales by Tags Report below, to find your issue and learn how to fix it.
Possible Issues with the Item Sales by Tags Report
Click the problem title, to view its description and the troubleshooting steps.
The Purch QTY and Purch Amount, $ columns are missing in the report
The Purch QTY and Purch Amount, $ columns are displayed only if the Show item purchases option is selected.
Some items are missing in the report
Possible reasons:
- If the item was purchased but not sold, it is not displayed in the Item Sales by Tags report.
- To build the Item Sales by Tags report, CStoreOffice® uses shifts data. If you have set up long shifts in the system (that is, one shift is longer than one day), data for some days in such long shifts may be missing in the report. To work around this problem, set the shift duration to one day. For more details, see Advanced Settings.
Eco fees and deposits are not displayed in the report
Itemized sales of eco fees and deposits are not displayed for the NCR Radiant cash register as NCR does not report this data.
COGS recalculation takes too much time
When you recalculate COGS, CStoreOffice® retrieves all necessary data such as purchases, sales, inventory records and so on for every item in the report and calculates the item sales anew. For this reason, the calculation process may take some time. To optimize the calculation process and decrease the time of report generation, follow the recommendations below:
- Do not select a long reporting period in the report filter.
- Limit the number of items for which you want to run the report.
For more information, see Recalculating COGs.
