When, for some reason, a shift is not pulled into CStoreOffice® from the cash register, you can do either of the following:
- Repull this shift from the cash register or enter the shift information manually. For details, see Repulling Shifts.
- Enter the shift's data manually. For details, see Entering Shift Manually.
If shifts are not pulled, it is often caused by a problem with the back-office computer connection.
As soon as you notice that there is a problem with your connection, please contact Petrosoft Support team, so that they can resolve the issue and prevent the loss of your data.
Different types of cash register can store a different amount of shifts in memory.
|
Register Type |
Shift data that can be retained |
|---|---|
|
Gilbarco Passport |
1 week of shifts data |
|
Verifone Ruby |
3 shifts |
|
Verifone Sapphire |
1 year of shifts data |
|
Wayne Nucleus |
1 year of shifts data |
If the connection problem is solved before you are missing this amount of shift data, the shifts can be pulled over automatically. Otherwise, you need to manually enter your shift reports to ensure that your CStoreOffice® reports and accounting work properly.
Use the paper copy of the shift that you save when you close your shift to enter all the necessary data into this form.
Entering Shift Manually
To enter a shift manually:
-
From the CStoreOffice® home page, in the Shift Reports section, click the location (station) name.
Result: The page with the shifts for the selected location (station) opens.
-
Below the Last Processed Shift table, click the Enter Shift Manually button.
The Enter Shift Manually button is displayed only if the user has the Allow users to enter Shifts manually permission granted. For more information, see Roles and Permissions Management.
Result: The CR Shift Form for entering the shift data opens.
- At the top of the CR Shift Form, enter the following data:
- In the CR Shift# field, enter the shift identifier generated by the cash register to keep track of the shift reports.
- In the From Date field, enter the date and time when the shift started.
- In the To Date field, enter the date and time when the shift ended.
The range of possible values to be entered in the CR Shift# field is from 1 to 9.
Use the 24 Hour Time format. For example, 01:00 PM should be entered as 13:00.
- In the a) Payroll Data table, enter the payroll data for the shift. The employees that were set up in CStoreOffice® for payroll are already in the form, as well as rates that were set up for them.
- In the b) Common section, enter the following data:
For more information on how to edit the payroll data, see Editing the Payroll Data.
- Sales Summary
- Money Totals
- NRGT
- Miscellaneous Summary
For more information on how to enter the shift's common data, see Entering the Common Data.
- In the c) Item Sales section, enter the detailed information on the sales of individual items.
Depending on your company regulations, you can skip this section and enter only the sales by department in the e) Department Sales section. This way you can spare the effort of entering all the item sales from the cash register report.
For more information on how to enter the item sales data, see Entering the Item Sales Data.
- In the d) Custom Income Item Sales section, enter your custom income items. Please note that the Car wash sales are also entered in this section.
- In the e) Department Sales section, enter the total sales for each department. This section is most commonly used while entering a shift manually.
- In the f) Custom Income Department Sales section, enter the custom income department sales data, if any.
- In the g) Buydowns section, enter the buydown information from cash register to ensure that the Buydown Report is generated properly.
- In the h) Price Change section, enter the price changes that took place during the shift to ensure that the inventory balances out. Every item that had its price changed must be entered so that the value of the book inventory can be updated.
- At the bottom of the CR Shift Form, click the Save button.
Result: The added shift appears in the Pending shifts list.
For more information on how to enter the department sales data, see Entering the Department Sales Data.
If you need to enter the lottery sales data, you can do it by selecting this shift in the Pending Shifts section and double-clicking it. For more information about entering lottery sales data, see Lottery Sales.
For more information on how to process the newly added shift, see Reviewing and Accepting Shifts.
