General QwickServe Issues

To create a terminal license key:

1. In CStoreOffice®, go to Product Switcher > QwickServe > Device Management.
2. Select the correct station location.
3. Populate the Device Name field, for example, Order Station #1.
4. In the Device list, select the correct device type:

• Terminal: for the QwickServe Ordering Terminal.
• Prepstation: for the Setting Up QwickServe Curbside.
• Embedded: for the QwickServe application at SmartPOS.

5. Click Create.

   

Result: The license key is created and displayed for the added device. Enter the newly created license key in QwickServe at the QwickServe Ordering Terminal.

To enable access to the QwickServe module in CStoreOffice®, check the following:

1. Make sure QwickServe permissions are granted to the user account. Do the following:
1. At the top right corner of the CStoreOffice® home page, click your account name and select General > Employees.
2. In the Employees list report form, select the necessary employee record.
3. Click Login and Password.
4. Next to the Role field, click the Advanced link.
5. Make sure that the QwickServe and QwickServe Account access permissions are granted to the user account.

   

2. Make sure QwickServe has been added to the System Account. Do the following:
1. Log in to CStoreOffice® using the system account.
2. At the top right corner of the CStoreOffice® home page, click the system account name and select General > Setup Account.
3. Scroll down to the Petrosoft products section and make sure that the QwickServe product is added for the account.

   

3. In CStoreOffice®, go to General > Product and make sure that QwickServe is selected.

To resolve the problem:

1. In CStoreOffice®, go to Product Switcher > QwickServe > Recipe Items.
2. Check the prices listed in CStoreOffice® and compare them with the prices displayed at the QwickServe Ordering Terminal.
1. If the prices match, there is no problem. Instruct the customer to update their QwickServe prices using the QwickServe module, not the Price Book.
2. Confirm that the QwickServe version is up to date.
3. If prices do not match, change a price and click Accept Changes.
4. If the menu did not update, go to step 3.
3. Log in to the QwickServe Ordering Terminal App.
4. Go to the settings menu and find the terminal name.
5. In CStoreOffice®, go to Product Switcher > QwickServe > Device Management. Select the terminal name from step 4 and click the red delete cross icon to delete the terminal.
6. Create a new terminal license key. For details, see How do I get a terminal license key?
7. At the QwickServe Ordering Terminal, in the settings menu, tap the license key. Delete one character from the license key and click Yes. The application will be closed.

   

8. Open the QwickServe application.
9. Enter the newly created license key.
10. If the menu is not updated or loaded, check the Internet connection.
11. Go to ES File Explorer and delete all QwickServe folders.
12. Repeat steps 5 through 9.

This is a common problem due to errors with our server. Create an escalated ticket to re-upload the images to the menu.

To resolve the problem:

1. In CStoreOffice®, go to Product Switcher > QwickServe.
2. Click the necessary image of the category, recipe or ingredient.
3. Click the power icon.
4. Make sure that the item is active on the menu.

   

5. Make sure the Department and Category fields are populated.
6. If the missing item is a recipe, make sure there is a price of $0.01 or greater populated in the correct location.

   

To resolve the problem:

1. Reboot the terminal.
2. Check the following:

• Is the power cable plugged in? Does the power brick have power?
• Do you hear any noise when booting?
• Is anything displayed on the screen?

3. Tilt the screen upwards and feel underneath the screen for small wires. Push down on the wires to make sure they are plugged in.

If none of the above fixes the problem, call Petrosoft Support.

To resolve the problem:

1. In CStoreOffice®, go to Data Entry > Dashboard > Station Options > Misc > QwickServe Settings.
2. Select the Skip cancelled orders option.

   

3. Scroll down the form and click the Save button.

Do the following:

1. Log in to the QwickServe Order Manager using Team Viewer.
2. Open ES File Explorer.
3. Find the QwickServe PIN folder. It is usually located in /sdcard/qwickserve.

   

4. Hold the mouse on the folder and click Delete at the bottom of the page.
5. Open the QwickServe application.
6. Manually clear the remaining orders from the screen.

Do the following:

1. At the top of the screen of the QwickServe Ordering Terminal, tap and hold on the red stripe and wait until the login screen is displayed (approximately for 5 seconds).
2. On the login screen, select a user with owner access rights and enter his or her PIN to authorize in the administrative interface.
3. In the administrative interface, tap the Reports icon. The report icon is the second one at the bottom left corner.
4. Select Shift Report.

   

Do the following:

1. At the top of the screen of the QwickServe Ordering Terminal, tap and hold on the red stripe and wait until the login screen is displayed (approximately for 5 seconds).
2. On the login screen, select a user with owner access rights and enter his or her PIN to authorize in the administrative interface.
3. In the administrative interface, tap the Reports icon. The report icon is the second one at the bottom left corner.
4. Tap Gross Profit for COGS. For store inventory, tap Store Inventory.

   

Follow one of the scenarios below:

Scenario One

1. Using the Android settings, stop the QwickServe application.
2. Launch the QwickServe application.

Scenario Two

1. Reboot the device.
2. Launch the QwickServe application.

Scenario Three

1. Reinstall the QwickServe application.
2. Reboot the device.
3. Launch the QwickServe application.

There seems to be a problem with the Internet connection or Petrosoft Cloud connection. Troubleshoot all issues related to the Internet or network connection problems. For details, see Network and Internet Connections.

If the problem has not been resolved, reinstall the QwickServe Ordering Terminal App. If this does not fix the issue, contact the Petrosoft Support Team.