CStoreOffice® Support & Learning

Shift is absent

Severity

The status changes from orange warning to red alert if the shift is absent for more than 24 hours.

How to resolve this issue?

If there is an issue with the POS, resolve this issue first as any issue with the POS connection interrupts sending the shift files from the cash register. See POS for information on how to resolve the POS connection statuses.

  1. In the main menu, select Data Entry > Dashboard.
  2. Scroll down to the Station Options section and click Cash Register.
  3. Select Advanced in the upper left part of the page to switch to advanced settings of your cash register.

  4. Scroll down to the Shared Options area, make sure the Enable CR data processing check box is selected.
  5. Select the Enable CR data processing option if it was not selected.
  6. In the upper part of the page, click Save.

  7. Click the product logo in the upper left part of the page to open the home page.
  8. Under the Cash Register box, click the location where the shift was absent.

  9. To confirm that the shift files are being generated and processed correctly, check the data populated in the Shift Reports.
  10. In the Pending Shifts section, click the Receive Shifts button.

  11. If there is still no shift data, repull the shift following the instructions for your cash register