Shift is absent

1. Click Setup.
2. Click Store.
3. Click Back Office. You may need to scroll down in the menu.
4. Select XML Repoll Files.
5. On the left side of the screen select Shift Close.
6. At the bottom of screen, select Repoll All Configured Files.
7. Pick the date of the missing shift from the calendar (this is the date of the shift start).
8. Select the shift you want to repull.
9. On the right, click OK.
10. Repeat steps 7-9 for each missing shift.
11. In the Pending Shifts section of CStoreOffice®, click the Receive Shifts button.

    

12. Wait 15 minutes for the shifts to appear.

Often after cash register upgrades for Verifone Commander / Verifone Sapphire, the report period names change. Once these report period names change, CStoreOffice® and the DC Box will still be attempting to pull the data from the system using the old information. Upgrading the cash register to newer software versions for certain brands of fuel (BP, Exxon, etc.) can be the cause. Follow the steps below to log in to the Commander using the Petroleum CStoreOffice® Client and review the new report period's name. Adjust the information in CStoreOffice® and re-program the DC Box to use that information.

1. Log in to the Verifone Commander via your web browser using the following URL: https://{CR IP address}/ConfigClient.html.
2. Go to the report configuration menu under Reporting.
3. Check the configuration for period 1.
4. Check the configuration for period 2.
5. In CStoreOffice®, on the cash register reports page, click Advanced and verify that data matches the data on the Verifone Commander register.
6. If the data does not match, change the report period to either "shift" or "day".
7. In the Pending Shifts section of CStoreOffice®, click the Receive Shifts button.

   

1. Log in to the Radiant Share via Windows Explorer using the VPN IP Ex. //10.249.14.22.

Use the CR login and password located in the Advanced section.

2. Acquire the files for the Radiant shift. The files may be provided by the customer or tech and should be files such as CSH, FGM, or EMC.
3. Drag the CSH, FGM, and EMC files over to the NAXMLExportFiles folder.
4. Reject the shift with the missing data.
5. In the Pending Shifts section of CStoreOffice®, click the Receive Shifts button.

   

1. On the Shift Reports page, look at the dates to determine which shift it was.
2. Access the SmartPOS cash register.
3. Clock in, then check in.
4. Swipe to the Reports screen, then tap the Reports button.

   

5. Tap the Shift tab.
6. Select the shift you want to upload to CStoreOffice®.
7. Tap the Upload icon.

   

8. Wait for 5 minutes for the shift to appear on the Shift Reports page.
9. On the home page of CStoreOffice®, hover the cursor over the red connection status icon and click Check Now.

   

How to repull missing shifts: