Adjusting QwickServe Order Manager Settings for QwickServe Curbside

To speed up the process of working with QwickServe Curbside orders at the station, you need to check and adjust, if needed, the following QwickServe Order Manager settings:

• Set up kitchen tickets auto print.
• Adjust orders queue settings.

For more information on configuring other QwickServe Order Manager settings, see  QwickServe Order Manager Settings.

Setting up Kitchen Tickets Auto Print

When a cashier starts processing QwickServe Curbside order, it is necessary to print a kitchen ticket for this order.

To set up auto print automatically, you need to configure the printer at the station to work as a kitchen printer.

To get the procedure of the QwickServe external printer setup at the station, see the Configuring External Printers section at Petrosoft University Portal.

Following this procedure, in the Documents field, select Kitchen Ticket and Customer Receipt. The customer receipts are needed for the reconciliation process.

Result: The external printer is configured to print kitchen tickets automatically for every new order at QwickServe Order Manager.

Adjusting Order Queue Settings

By default, QwickServe Order Manager has the following settings:

• There is no sound on QwickServe Order Manager for both new orders and customer "Check-In" actions.
• A cook or cashier changes the status for each item in the order separately.
• A shift cannot be closed from QwickServe Order Manager.

To adjust these settings, on QwickServe Order Manager:

1. Launch QwickServe Order Manager from your device.
2. In the QwickServe Order Manager dashboard, tap Setup.

   

3. Select your user and enter your PIN.

   

4. Tap Settings > Orders Queue.
5. In the New Order Sound field, select the Play Sound when new Order received option.
6. In the Customer Check-In Sound field, select the Play Sound when customer Checks In option.

You may test the sound by tapping the Try Sound button.

7. In the Process Status field, select the Allow process status change for all items in order option.
8. In the Close Shifts field, select the Allow to close shift from Orders Queue interface option.
9. At the bottom right of the screen, tap Save.

   

10. To apply changes:
1. At the bottom left of the screen, tap Accept Changes.
2. In the Confirm Accept Changes window, tap Confirm.

   

Result: The following settings are now displayed in the ordering screen:
- Every new order and every customer "Check-In" come to QwickServe Order Manager with a sound.
- The status button is now displayed at the bottom right of the order. This button allows a cashier to process all order items at once.
- The shift button is now displayed at the top right of the screen. This button allows a cashier to close the shift from QwickServe Order Manager.