CStoreOffice® Support & Learning

Processing Orders

All orders placed through the Self-Service application are queued and sent to the QwickServe Order Manager application. You can use the Order Queue interface to work with orders: change their status depending on the order state and print customer and kitchen receipts.

To process orders:

  1. On the main screen of the QwickServe Order Manager application, tap Orders Queue.

  2. On the login screen, tap the username and enter the PIN. By default, the PIN is 1111.

  3. All pending orders that customers have placed are displayed in the right pane. Tap the necessary order and process it in the following way:
  • To mark the order as paid, at the bottom left corner, tap Paid.
  • If you have started preparing some item in the order, to the right of the item, tap Start. The order status will change to In Progress.
  • If you have completed preparing some item in the order, to the right of the item, tap Done. The item status will change to Completed.

    You can process all items in the order at once. To do this, enable the Allow process status change for all items in order option in the QwickServe Order Manager settings. For details, see QwickServe Order Manager Settings.

  • To print a customer or kitchen receipt for the order, at the bottom right corner, tap the print icon and select Customer Receipt or Kitchen Receipt. Receipts can be printed if you have purchased kitchen and thermal printers from Petrosoft and set them up. For details, see Printer Settings.