To enhance security and reduce the risk of unauthorized access, CStoreOffice® supports multifactor authentication (MFA, also known as two-factor authentication or 2FA). It provides an extra layer of protection beyond traditional passwords, making it more difficult for unauthorized users to gain access to the system, even if they obtain CStoreOffice® email and password.
MFA requires users to provide a one-time passcode (OTP) as a second authentication factor after signing in with their email and password. The OTP is generated through an authentication app installed on the user's mobile device or sent to your account's email address.
Supported MFA apps
CStoreOffice® supports all authentication apps capable of generating time-based OTP, including:
- Google Authenticator (Android, iOS)
- Microsoft Authenticator (Android, iOS)
- FreeOTP (Android, iOS)
- Authy (Android, iOS, Windows, macOS, Linux)
- LastPass Authenticator (Android, iOS)
- Duo Mobile (Android, iOS)
For better security, avoid installing the MFA app on the same device that you use to access CStoreOffice®. This reduces the risk of both your credentials and MFA codes being compromised if the device is lost or stolen.
OTP codes are time-based, so it is essential to enable automatic time updates on your device. If the device's time is out of sync, the authentication app may generate an incorrect OTP, resulting in login failures.
Signing in with MFA
- Sign in to Petrosoft Cloud with your email and password.
- Depending on your preferred authentication method, enter the 6-digit verification code from your authenticator app or sent to your account's email. The code may be displayed with spaces for readability, but when entering it in the verification field, make sure there are no spaces between the digits.
- If you have several MFA methods configured, click I want to use a different MFA method:
- Click the Sign in button to verify the OTP code.
Select Don't ask 30 days so you will not be prompted for an authenticator code every time you log in for the next month from the same device and browser.
and click the MFA method you want to use:
Configuring MFA
You can modify your authentication preferences at any time in your user profile settings.
Resetting the password
The linked MFA app will continue to function after you change the password in CStoreOffice®.
Simply sign in with the new password and enter the OTP code from the app / email in the Petrosoft Cloud authentication form.
