CStoreOffice® Support & Learning

ATG sensor issues

The following statuses are statuses received from the ATG sensor:

  • Connection refused by ATG
  • Empty answer received from ATG
  • Service interruption

Which ATG devices may encounter this issue?

  • Franklin EVO-400
  • Franklin EVO-550
  • Pneumercator TMS-3000
  • Site Sentinel TS-504
  • Veeder Root TLS 200
  • Veeder Root TLS 250
  • Veeder Root TLS 350

Severity

The status changes from orange warning to red alert if the issue persists for 7 days and more.

How to resolve this issue?

Contact the support of your ATG device manufacturer.