This article provides information about new features and improvements introduced in Loss Prevention Analytics 24.6.0, released on June 20, 2024.
New features and improvements
Employee performance score in reports
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New feature. Employee performance score in Risk Events Rating report. Risk Events Rating by Employees, Risk Events Rating by Locations and Risk Events Rating by Shifts reports now include the 10-grade employee performance score calculated based on customers' feedback collected via SmartPOS.
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Employee performance score in Video Journal
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New feature. Employee performance score in Video Journal entries. Video recordings from store cameras are accompanied by the 10-grade employee performance scores calculated from customer feedback collected via SmartPOS. This allows you to investigate the root cause of low customer satisfaction, better decide on incentives and fines, and take preventive measures for the future.
Video records from store cameras are accompanied by employee performance score calculated based on customers' feedback collected via SmartPOS. This allows you to investigate the root cause of low customer satisfaction, make informed decisions regarding incentives and fines, and take preventive measures for the future. The recordings can be filtered out by the specific employee performance scores.
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