FAQs: CStoreOffice® Mobile App

The number of images which can be added to the invoice in CStoreOffice® Mobile App is limited to 1. Therefore, it is strongly recommended to add only one image to the invoice.

If you are still trying to upload several images at once, only the first image will be added or you may experience issues with the CStoreOffice® Mobile App.

For more information on how to add an invoice using the CStoreOffice® Mobile App, see Scanning Invoices Using CStoreOffice® Mobile App.

In this case, check that the corresponding permission is enabled for the CStoreOffice® Mobile App app in your device settings:

1. From your device, go to Settings >Apps > Manage apps.
2. In the Manage apps list, tap CStoreOffice® Mobile App.

   

3. In the CStoreOffice® Mobile App settings screen, go to Permissions > App permissions.
4. In the App permissions screen, make sure the Camera toggle is set to the On position. If not, set it to the On position.

   
   Result: After the Camera permission is enabled for the CStoreOffice® Mobile App app on your device, you should be able to use camera from CStoreOffice® Mobile App.

The names of the screens, settings and steps navigating you to the CStoreOffice® Mobile App camera permission may vary depending on your device model.

Currently, only UPC-A item codes can be scanned via CStoreOffice® Mobile App. Make sure your item has the UPC-A item code. It should consist of 12 digits.

The Entry # label is displayed to the right of each item added to the cycle count ticket. It indicates the order in which the same items are added to the ticket as single line items.

Each time the same item is added to the ticket, it is displayed in a separate line with the Entry # value which is increased by one.

For example in the image below, the Open Tobacco item is added to the ticket three times as this item is displayed in three single lines.