To access SmartPOS User Guide or request remote support, tap the question button in the top-right corner and choose one of the available options from the dropdown menu.
For remote support and AI assistant, make sure the device status in the top right corner is "Online".
Get help
To read the built-in SmartPOS User Guide, tap Help.
Alternatively, you can use Petrosoft AI-powered assistant for instant answers, detailed guidance and automatic technical support requests. The assistant supports multiple languages and understands natural, conversational speech, allowing you to ask questions in your own words — no need for specific commands or keywords. To access the assistant from your mobile device:
- Tap Remote Support.
- Scan the QR code with your mobile device.
- Ask your question or describe the problem. Be as precise as possible - the more information you provide, the better AI assistant can address your needs.
If you need further assistance, ask the AI assistant to connect you with a live person. Simply type "get me a live person", "call an agent", "quiero hablar con una persona," and the like and wait for a live person to join the chat.
To better assist you, the AI assistant collects information for a support case as you chat. This helps us find the right answer quickly or automatically create a support request based on your conversation history if you cannot resolve the problem or the live specialist is unavailable to assist you.
Request technical support
Tap Remote Support. Follow the instructions in the Request Technical Support section to send your request.
You can contact Petrosoft Technical Support either online or by phone, depending on your preference.
