CStoreOffice® Support & Learning

Upgrade SmartPOS

If a SmartPOS terminal operates in the multi-terminal mode, the upgrade process is performed by the following rules:

  • The upgrade process is initiated for all terminals in the network at a time.
  • The upgrade process can be performed only if all terminals in the network are online. If any terminal is offline, an error message will be displayed, and the upgrade process will be terminated.

In the multi-terminal mode, SmartPOS upgrade includes the following steps:

  1. A user initiates SmartPOS upgrade at any terminal in the business unit.
  2. SmartPOS checks if any product updates are available. If updates are available, SmartPOS displays a warning message that all terminals in the network will be upgraded.
  3. After the user agrees to upgrade SmartPOS, the terminal at which the upgrade process was initiated, checks if all terminals in the network are online.
  4. The upgrade process is first started at the terminal at which it was initiated, and then at other terminals in the network.
  5. After upgrade, all terminals in the network are restarted.

If you have initiated the upgrade process at one terminal, and some other user has started checking for updates at another terminal at the same time, SmartPOS will not be upgraded at the second terminal automatically. After SmartPOS detects product updates, the user will need to start the upgrade process manually.