| Malfunction |
Cause |
Measures |
| Cash register won't not turn on. |
Power
issue. |
Check
whether the surge protector is on and functioning. |
| Check if the power cable is connected to both
the surge protector and the SmartPOS unit. |
| Check if the power cable is not damaged. |
| Appliances connected via USB do not function properly. |
SmartPOS
USB hub problem. |
Do
not connect any USB devices to the SmartPOS unit other than those supplied in
the SmartPOS box. |
| Do not connect any device to the front USB
ports of the SmartPOS unit. |
| Cash drawer won't open. |
Mechanical
obstruction. |
Use
the provided key to unlock the drawer. |
| Carefully inspect the drawer's path for any
items that might be blocking it. |
| Receipt printer issue. |
Ensure
the receipt printer is powered on. |
| Check if the receipt printer is securely
connected to the designated port on the drawer's bottom. |
| Verify that the receipt printer is connected to
the USB port on the bottom of
the SmartPOS unit. |
| Receipt printer not printing. |
Connectivity
issue. |
Ensure
the printer is powered on. |
| Ensure the printer is
securely connected to the USB port on the bottom of the SmartPOS unit. |
| Paper issue. |
Check
if the thermal paper roll is correctly installed and the paper path is clear. |
| Check if the installed paper roll is compatible
with the printer. |
| Verify that there is sufficient paper in the
roll. |
| Flashing red and green lights on the receipt
printer. |
Printer
issue. |
Check
if the thermal paper roll is correctly installed and is compatible with the
printer. |
| Check the paper path for any obstructions,
wrinkled paper or jams. |
| Verify that there is sufficient paper in the
roll. |
| Check if the receipt printer is connected to
the USB port on the bottom of
the SmartPOS unit. |
| Barcode scanner not working: red scanning light
is not activated. |
The
scanner is not correctly plugged in. |
Ensure
the SmartPOS unit is powered on. |
| Ensure the scanner is connected to a USB port
on the bottom of the SmartPOS
unit. |
| Check the cable connecting the scanner to the
SmartPOS unit for any damage or loose connections. |
| Try unplugging the scanner and plugging it back
in. Reboot SmartPOS unit afterwards. |
| Barcode scanner cannot read barcode. Red
scanning light is activated. |
Barcode
issue. |
Check for any objects that might be
obstructing the scanner's view, such as cables, labels, or packaging. |
| Ensure the barcode is clearly readable and not
damaged. |
| Try scanning a different barcode to determine
if the issue is specific to the barcode or the scanner. |
| Scanner issue. |
The
scanner might require reprogramming using the provided programming sheet. |
| Cash register does not see the compatible PIN
pad. |
Network
connectivity issue. |
Ensure
the PIN pad is connected to the same network as the SmartPOS unit. |
| Verify that the PIN pad's IP address is
correctly configured on the PayTerminal tab of the SmartPOS system settings. |
| Cash register cannot access the internet. |
No
Internet connection or the connection is blocked. |
Ensure
the Ethernet cable is securely connected to both the SmartPOS unit and the
network router or switch. |
| Verify that the router or switch has an active
internet connection. |
| Check if your router's firewall rules are
blocking outbound connections from the SmartPOS device. |
| Hold the power button until the SmartPOS unit
turns off, then press it again to turn it back on. |
| Restart your router to refresh the network
connection. |
| Contact your IT personnel or ISP to check for
any network outages or service disruptions. |
