Refunding Payments

Customers who made payments with cards over the Cayan gateway have a refund option.

A cashier can make a refund using two methods:

• Regular refund: to make a refund, the cashier must select the original sale transaction in the sales history. The refund amount must not be greater than the sale transaction amount.
• Manual refund: a cashier can make a refund without a direct link to the original sale.

  To be able to perform manual refund, the cashier must have the Manual Refund permission granted.

SmartPOS supports both partial and full refunds. The sale amount can be refunded to all supported types of cards.

To refund a payment made over the Cayan gateway:

1. (For regular refund) On the cashier's screen, on the History tab, select the transaction that you want to refund.
2. Press Refund.
   Result: The system is in the refund mode.

   

3. Add the necessary item to the refund transaction: scan the item, enter its PLU or press the item icon on the cashier's screen.
4. Enter the refund amount and finalize the transaction with the necessary MOP.