Resolving scan issues

You may occasionally experience the following problems while scanning items with a handheld device:

• Nothing happens when you try to scan an item's UPC.
• You have to tap the search field in Retail 360 Mobile before scanning an item.

Cause of the problem

The problem is likely caused by incorrect Keyboard Emulation reader settings under Data Output. This setting controls how scanned data is transmitted.

When the Keyboard Emulation is set to Input Method, the reader interprets scanned data as if it were typed on a keyboard and transmits it to the currently active app.

While Input Method is the default setting, it may not be suitable for all devices. Follow the instructions below to resolve the issue.

Resolving the issue

The specific steps to resolve the issue may vary depending on the model of your handheld device.

CipherLab RS35 / RS36 series

1. Close the Retail 360 Mobile app.
2. Launch the ReaderConfig app from the apps list.
3. Tap Default Profile.
4. Tap Data Output.
5. Tap Keyboard Emulation and select Intent & KeyEvent.

CipherLab RS51 series

1. Close the Retail 360 Mobile app.
2. Launch the ReaderConfig app from the apps list.
3. Tap Default Profile.
4. Tap Data Output.
5. Tap Keyboard Emulation and select None.