How-To Guide: QwickServe Curbside

In this section, you may find the quick steps on how to perform different operations in QwickServe Curbside:

• How to send a quick message
• How to print a customer receipt
• How to print a kitchen ticket
• How to make a refund
• How to make a partial refund
• How to manage the status of the whole order
• How to close shift at QwickServe Order Manager

How to send a quick message

To send a quick message to the customer in the QwickServe Order Manager:

1. Switch to the detailed order view.
2. In the Pending list, tap the order to select it.
3. At the bottom right of the order, tap the messages button.
4. In the Quick Messages window, choose the message and tap it.
   Result: The message is sent to the customer. All sent messages are displayed in the Quick Messages window.

   

If you enable the Send order status updates as quick chat messages option in the Quick Chat view of the QwickServe Order Manager administrator's interface, sent automatic messages will be displayed in the Quick Chat for the order as well.

How to print a customer receipt

To print a customer receipt in the Kitchen Display app:

1. Switch to the detailed order view.
2. In the Pending list, tap your order, to select it.
3. At the bottom right of the order, tap the print button and then tap Customer Receipt.
   Result: The Customer Receipt is printed.

How to print a kitchen ticket

To print a kitchen ticket in the Kitchen Display app:

1. Switch to the detailed order view.
2. In the Pending list, tap your order, to select it.
3. At the bottom right of the order, tap the print button and then tap Kitchen Ticket.

How to make a refund

 

Online orders paid with Braintree can be refunded from the QwickServe device.

Please note that if an order is paid with the cash register, it can be refunded only from the cash register and the Refund button is not displayed for such orders on the QwickServe device.

You need to make a refund on both QwickServe Order Manager and a cash register.

• How to make a refund at QwickServe Order Manager
• How to make a refund at cash register (Verifone Commander)

Making Refund at QwickServe Order Manager

You can make a refund of the customer order on QwickServe Order Manager at any stage after the payment.

You cannot perform partial refund. Therefore, if the customer asks for a partial refund, you will need to refund the whole transaction and to ask the customer to create a new order without the unwanted items.

Once the order is paid, the Refund button is displayed automatically at the bottom.

To make a refund for the paid order at QwickServe Order Manager:

1. In the Pending or History list, find your order and tap it to open it.
2. At the bottom left of the order, tap Refund.
3. In the Refund Order? window, tap YES.

   

4. In the refunding window, confirm the refund:
1. Select your user.
2. Enter your PIN.

   
   

Result: The order is refunded. The REFUNDED status is displayed at the left bottom of the order.

Making Refund at Cash Register (Verifone Commander)

To make a refund in the Verifone Commander cash register:

1. Print the transaction you need to refund.
1. Press Reprint.
2. Select the transaction you need to print.
3. Press Reprint again.
2. Press Refund.
3. Re-scan the items to be refunded into the basket.
4. Compare the total refund amount with the total amount from the printed ticket. They should be equal.
5. Press Total.
6. Press Cash.
7. Wait until the Refund ticket is printed.

How to make a partial refund

You cannot perform partial refund. Therefore, if the customer asks for a partial refund, you will need to refund the whole order and to ask the customer to create a new order without the unwanted items.

For more information on how to refund the whole order, see How to make a refund.

How to manage the status of the whole order

By default, QwickServe Order Manager has the following settings:

• There is no sound on QwickServe Order Manager for both new orders and customer "Check-In" actions.
• A cook or cashier changes the status for each item in the order separately.
• A shift cannot be closed from QwickServe Order Manager.

To adjust these settings, on QwickServe Order Manager:

1. Launch QwickServe Order Manager from your device.
2. In the QwickServe Order Manager dashboard, tap Setup.

   

3. Select your user and enter your PIN.

   

4. Tap Settings > Orders Queue.
5. In the New Order Sound field, select the Play Sound when new Order received option.
6. In the Customer Check-In Sound field, select the Play Sound when customer Checks In option.

You may test the sound by tapping the Try Sound button.

7. In the Process Status field, select the Allow process status change for all items in order option.
8. In the Close Shifts field, select the Allow to close shift from Orders Queue interface option.
9. At the bottom right of the screen, tap Save.

   

10. To apply changes:
1. At the bottom left of the screen, tap Accept Changes.
2. In the Confirm Accept Changes window, tap Confirm.

   

Result: The following settings are now displayed in the ordering screen:
- Every new order and every customer "Check-In" come to QwickServe Order Manager with a sound.
- The status button is now displayed at the bottom right of the order. This button allows a cashier to process all order items at once.
- The shift button is now displayed at the top right of the screen. This button allows a cashier to close the shift from QwickServe Order Manager.

How to close shift at QwickServe Order Manager

To close your working shift at QwickServe Order Manager:

1. At the top right of the orders management interface, tap the close shift icon.

   

2. In the closing shift screen, confirm the close shift operation:
1. Select your user.
2. Enter your PIN.

   

3. Wait until the shift is closed and the orders management interface opens.