FAQs: QwickServe Curbside

To close the shift manually from QwickServe Curbside:

1. Make sure the closing shift operation is turned on in the QwickServe device's settings:
1. Switch to the administrator's interface. For more information on how to do it, go to QwickServe Order Manager Administrator's Interface.
2. Tap the Orders Queue section.
3. Go to Close Shift and make sure the Allow to close shift from Orders Queue interface option is selected. If not - select it.

   

2. Close the shift from the device.
1. Switch to the orders management interface. For more information on how to do it, go to QwickServe Order Manager Orders Management Interface.
2. At the top right of the orders management interface, tap the close shift icon.
3. In the closing shift screen, confirm the close shift operation:
1. Select your user.
2. Enter your PIN.
4. Wait until the shift is closed and the orders management interface opens.

For more information on how to close the shift manually from the device, see Closing the Shift.

One of the possible reasons is that the CR shift was accepted and edited manually before the QwickServe Curbside shift was received in CStoreOffice®.

To resolve this issue:

1. Undo the shift received from the cash register.
2. Accept both shifts: from the cash register and from QwickServe Curbside.
3. Do manual changes, if needed.

When you work with the QwickServe Curbside solution, two shifts are sent to CStoreOffice®:

• From the cash register
• From QwickServe Curbside

When both shifts have the same shift number and date, they are merged automatically by CStoreOffice® and accepted successfully.

For preventing the loss of manual changes, manually edited shifts cannot be merged with other shifts in CStoreOffice®.

In case the CR shift is edited manually in CStoreOffice®, the corresponding QwickServe Curbside shifts cannot be merged with such CR shift automatically and, therefore, cannot be accepted in CStoreOffice®. That is why when you work with the QwickServe Curbside solution, all manual changes to the shifts should be performed in CStoreOffice® after both shifts are accepted.

For more information about accepting shifts in CStoreOffice®, see Reviewing and Accepting Shifts.

One of the possible reasons is that the accepted shifts were in the Pending state more than 7 days.

To resolve this issue:

1. Reprocess corresponding CR shifts.

For example, if you need to accept the QwickServe Curbside shifts as of April, 20, first you need to reprocess the CR shifts as of the same date.

2. Accept QwickServe Curbside shifts.

To eliminate this issue, while working with the QwickServe Curbside shifts, use the following recommendations:

• Do not keep the QwickServe Curbside shifts in Pending state more than 7 days.
• Before you start editing the CR shifts manually, accept corresponding QwickServe Curbside shifts.

For more information about accepting shifts in CStoreOffice®, see Reviewing and Accepting Shifts.