The unit will not power on.
Confirm that the unit is properly connected to a power source:
- Ensure the Kitchen Display Unit's power cable is connected to the surge protector.
- Confirm that the power cable is firmly attached to the KDU.
- Verify that the power block and power cable are securely connected.
The KDU screen is unresponsive to touch or gestures.
Reboot the unit. If the issue persists, contact Petrosoft Support for a warranty replacement.
The KDU screen displays artifacts, lines, or general discoloration.
Contact Petrosoft Support for a warranty replacement.
The unit cannot access the internet.
- Ensure the Ethernet cable is securely connected to both the KDU and the network router or switch.
- Verify that the router or switch has an active internet connection.
- Check if your router's firewall rules are blocking outbound connections from the KDU.
- Restart your router to refresh the network connection.
- Contact your IT personnel or ISP to check for any network outages or service disruptions.
- Verify the KDU's connection settings if it is configured with a static IP address.
