Checking the Internet Connection

If video is loaded for a long period of time, this may be caused by the slow speed of the Internet connection.

To check the Internet speed:

1. In the LPA dashboard, go to Status Dashboard > JSON.
2. Expand the networkspeed > internet_speed section and make sure the monitoring metrics do not contain any errors.

   

   Pay attention to the following metrics:

   • download
   • upload

   Network speed errors and warnings are reported in the not_fully_functional_description metric.

3. If the speed is low, contact your Internet provider.